Pre-Orders

What does it mean if I see a pre-order button?

If you see a pre-order button, it means your item is part of a pre-order and may not currently be in stock. The pre-order dates for the rest of the season are listed in our Info Hub. If your item is available, it will be packed and sent out right away. If it is not, it will be part of our pre-order.

How long do pre-orders take to arrive?

Pre-orders usually take approximately 6 weeks to arrive from the time the pre-order closes.

Where can I find the pre-order dates?

All pre-order open and close dates for the rest of the season can be found in our Info Hub. Here is the final pre-order for the season.
Pre Order #4 has now closed and is due to arrive around 22 September. Pre Order #5 opens 30 August and closes 6 September, with items arriving around 25 October.

Can I order pre-order and in-stock items together?

Yes. If your order contains both in-stock and pre-order items, please note the whole order may be held and shipped together once the pre-order items are ready. If you need your in-stock items sooner, we recommend placing a separate order.

Shipping & Delivery

How are in-stock items shipped?

In-stock items are packed and sent out as quickly as possible after your order is placed.

Will I receive tracking?

Yes, once your order has shipped you will receive a confirmation email with tracking details so you can follow your delivery.

How do I select pickup at my location?

Currently our pickup locations for all items are
Kilsyth South
Somerville
Kedron
If you are unable to pickup from one of these locations you will need to select postage for your items.
If for some reason you would like to pick up at one of these locations, but the system only allows shipping, please email us at the pro shop and we will be able to adjust pickup location for you & refund the shipping.

Sizing & Orders

How do I choose the right size?

Each product page includes sizing information where available. If you are unsure, please reach out to us before ordering and we will be happy to help.

Can I change or cancel my order?

If you need to make a change to your order, please contact us as soon as possible. We will do our best to help, though we cannot guarantee changes once an order has been processed or a pre-order has closed.

I got an email saying my order was picked up, but I haven't grabbed it yet?

That's okay — that's just us fulfilling all of your orders and either putting them together to send up to our QLD locations, or putting them into our team's collection bags ready for you to pick up in a couple of days. We'll post in the Info Hub when a big batch of items are ready to pick up.